Patient Information - Bundilla Clinic Mooloolaba
Clinic Opening Hours
Monday to Friday 8.30am – 5.00pm
Saturday, Sunday and Public Holidays CLOSED
For AFTER HOURS health care weekdays from 6pm - 8am, noon Saturday - 8am Monday, please call National Home Doctor Service at 13 7425. For emergency service please call 000 or report directly to your nearest hospital.
A Minor Injury and Illness Clinic operates at Caloundra Health Service from 8 am to 8 pm, seven days a week. The clinic is designed to treat patients whose needs are non-life threatening. The clinic is located on West Terrace, Caloundra with phone number 5436 8500. More information is available at website https://www.health.qld.gov.au/services/sunshinecoast/caloundra
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Here are our doctors and normal days worked. Confused about who to see? Just call 5444 2666 and our friendly staff will be happy to assist you.
Dr. Robert Roche
Monday/Tuesday/Thursday/Friday 8:30am - 5.00pm
Dr. Heather Courtney
Monday/Tuesday 9.00am - 1.00pm
Thursday 9.00am - 5.00pm
Dr. Leanne Francis
Tuesday/Wednesday/Thursday/Friday 9.00am - 2.00pm
Dr. Shane Leavy
Tuesday to Friday 8.30am - 5.00pm
Dr. Frank Demaio
Monday to Friday 9.00am - 4.30pm
Dr. Simon Brown
Monday to Friday 8.30am - 5.00pm
An Alive & Kicking Medical Practice
Family Owned. Locally Owned.
174 Brisbane Road
Mooloolaba Qld 4557
Phone: 07 5444 2666 | Fax: 07 5302 6499
Our practice is committed to preventive care. We offer a reminder system for pap smears, immunisations, blood test and other preventative health services appropriate to your care. If you do not wish to be part of this system, please advise our reception staff.
We prefer to discuss your condition with you before referring to a specialist. If you have previously seen a particular specialist for a continuing problem and need a repeat referral, please advise our receptionist.
We ask where possible that you try to obtain your scripts during consultation. If you need repeat scripts we ask that you make an appointment to see one of the doctors, where the medical condition for which the scripts are written can be checked. If you have been seen recently and you require a repeat script, the doctor may write it for you at a cost of $10.00.
Test results require an appointment with the doctor. Your doctor will ask you to return for the results of a test rather than telephone. On some occasions your doctor may feel it is suitable to give the result over the phone. In this case the doctor will ask the patient to ring for the result.
Communicating With Our Patients
Your doctor is available by telephone; however calls to the doctor can sometimes inconvenience patients while having their consultation so a message will be taken. In some cases, the nurse or receptionist may be able to assist you. If your call is urgent you will be put through to the nurse and triaged accordingly. Messages may be left for the attention of the doctor and will be returned as soon as possible. Emails are checked periodically through out the day and will usually be actioned within one business day. Please do not email us regarding an urgent matter. If you need to speak with us urgently during our opening hours or do not receive a reply to your email please contact us by phone.
For a medical emergency please call 000.
Please note that we are a mixed billing practice, bulk billing only children under 16 and concession card holders (pensioners, seniors and health care card holders). Please refer to our summary of fees displayed at reception. Veterans Affairs patients are billed directly to the Dept of Veterans Affairs.
Selected Services Provided by Bundilla Clinic in Mooloolaba:
- Healthy Heart Clinics every Tuesday
- Diabetes Clinics
- Osteoporosis Clinics
- Health checks
- Women’s Health
- Men’s Health
- Children’s Health
- Cryosurgery (freezing of small skin lesions)
- Minor surgical procedures
- Mole scans and skin cancer checks
- Anti wrinkle injections
- Travel Vaccinations
If you are unable to attend your appointment please contact the practice at least four hours before the appointed time, so that we may re-book the appointment and make another appointment for you.
Translation Services Avaiiable
National Relay Service (NRS) for patients who are deaf – 131 450
Translation and Interpreter Service (TIS) for patients who speak languages other than English 133 677. Please refer to our posters in the waiting area.
For after hours assistance please ring National Home Doctor Service at 137425 for home visits. For urgent medical attention please call 000 or go to your closest hospital emergency facility.
We run by an appointment system to minimise your waiting time – urgent cases are seen on the day. A routine appointment is 10 – 15 minutes. Due to unforeseen circumstances, such as an emergency, sometimes delays can occur. Your patience would be appreciated if this should happen before your appointment. If you require a longer appointment please advise the receptionist when booking your appointment. We ask patients to arrive on time for their appointment so others are not inconvenienced.
Home/nursing home visits can be made if you live within the local area and are too sick to come to the practice. A home visit can be arranged at a convenient time, usually during the doctor’s lunch break or at the end of their session. It is best to ring early in the day if a home/nursing visit is required.
This practice invites patients to complete a patient survey on their views of the practice and how it could be improved. These surveys, available at reception counter, are completely confidential and will help us to improve our services.
We take your concerns seriously. If you have any concerns about our servicess please feel free to talk to your doctor, receptionist, or managing director Kathryn Davis at 0413 209 486. We believe that problems are best dealt with in the practice. However if you feel there is a matter you wish to take up outside the practice, you can contact the Office of the Health Ombudsman PO Box 13281, George Street, Brisbane Qld 4003 P: 133 646 | E: email@example.com
Managing your Personal Health Information
Your medical record is a confidential document. Our practice policy is to maintain protection of your personal health information at all times and to ensure that this information is only available to authorised members of staff. (For further information on your privacy) please refer to our Patient Privacy Brochure in our waiting room.
Medical Practice Management System
We have developed and distribute the knowNOW!practice management intranet system. This tool allows us to maximize our efficiency of operation, and ultimately provide the best possible service to our patients.