Patient Information - Bundilla Clinic

Opening Hours
Monday to Friday 8.00am – 5.00pm
Saturday, Sunday and Public Holidays CLOSED
For  medical attention after hours please contact 1300 550 911 or your nearest hospital.
Dr Krzysztof Cichocki
8.30am – 5.00pm
Monday to Friday

Dr Fiona Stewart
8.30am – 2.15pm
Monday/Wednesday/Thursday
Dr David Flanigan
8.00am - 5.00pm
Tuesday

Our friendly staff will be able to assist you when making your appointments.

Bundilla Clinic
130 Brisbane Road,
Mooloolaba  Qld  4557
Ph: 07 5444 2666 | Fax: 07 5477 5489
Website: www.BundillaClinic.com

Reminder System
Our practice is committed to preventive care. We offer a reminder system for pap smears, immunisations, blood test and other preventative health services appropriate to your care. If you do not wish to be part of this system, please advise our reception staff.

Referrals
We prefer to discuss your condition with you before referring to a specialist. If you have previously seen a particular specialist for a continuing problem and need a repeat referral, please advise our receptionist.

Scripts
We ask where possible that you try to obtain your scripts during consultation. If you need repeat scripts we ask that you make an appointment to see one of the doctors, where the medical condition for which the scripts are written can be checked. If you have been seen recently and you require a repeat script, the doctor may write it for you at a cost of $4.00.

Results
Test results require an appointment with the doctor. Your doctor will ask you to return for the results of a test rather than telephone. On some occasions your doctor may feel it is suitable to give the result over the phone. In this case the doctor will ask the patient to ring  for the result.

Telephone Calls

Your doctor is available by telephone. However, calls to the doctor can sometimes inconvenience patients while in consultation. In some cases, the receptionist may be able to assist you. If your call is urgent you will be put through to the doctor. Messages may be left for the attention of the doctor, and will be returned as soon as possible.

Fees
Bundilla Clinic is a mixed billing practice.  Please refer to our summary of fees displayed at reception.  Veterans Affairs patients are billed directly to the Dept of Veterans Affairs.

Services Provided by Bundilla Clinic:
● Health checks
● Women’s Health
● Men’s Health
● Children’s Health
● Cryosurgery (freezing of small skin lesions)
● Minor procedures
● Skin checks
● Workcover
● Immunisation
● Acupuncture

Cancellations
If you are unable to attend your appointment please contact the practice at least four hours before the appointed time, so that we may re-book the appointment and make another appointment for you.

Translation Services Avaiiable
National Relay Service (NRS) for patients who are deaf – 131 450
Translation and Interpreter Service (TIS) for patients who speak languages other than English 133 677. Please refer to our posters in the waiting area
After Hours
For after hours assistance please ring Family Care Medical Services 1300 550 911 located at Caloundra Public Hospital. For urgent medical attention please call 000.

Appointments
We run by an appointment system to minimise your waiting time – urgent cases are seen on the day.   A routine appointment is 10 – 15 minutes.  Due to unforeseen circumstances, such as an emergency, sometimes delays can occur.  Your patience would be appreciated if this should happen before your appointment.   If you require a longer appointment please advise the receptionist when booking your appointment.  We ask patients to arrive on time for their appointment so others are not inconvenienced.

Home Visits
Home/nursing home visits can be made if you live within the local area and are too sick to come to the practice. A home visit can be arranged at a convenient time, usually during the doctor’s lunch break or at the end of their session. It is best to ring early in the day if a home/nursing visit is required.

Patient Feedback
This practice invites patients to complete a patient survey on their views of the practice and how it could be improved. These surveys are completely confidential and will help us to improve our services.

We take your concerns seriously. Please feel free to talk to your doctor, Bundilla Clinic practice manager Kath Davis 0413 209 486 or our receptionist about any concerns you have with our services. We believe that problems are best dealt with in the practice. However if you feel there is a matter you wish to take up outside the practice, you can contact the Health Quality and Complaints Commission on 1800 077 308 or email This email address is being protected from spam bots, you need Javascript enabled to view it

Managing your Personal Health Information
Your medical record is a confidential document. Our practice policy is to maintain protection of your personal health information at all times and to ensure that this information is only available to authorised members of staff.  (For further information on your privacy) please refer to our Patient Privacy Brochure in our waiting room.